Customer Service Healthcare

As a customer service representative at Nedlin Healthcare, you are the key link between the customer and the internal organization. You excel at turning every problem into a solution and ensure that customer satisfaction is elevated to a higher level. With your service-oriented approach, we can make our customers even more satisfied. No hassle, just top service and happy customers!

This is what you'll do

As a customer service representative , you are the first point of contact for our customers. Together with your colleagues from inside sales and account managers, you ensure that Nedlin's service and customer satisfaction are elevated to a higher level. You frequently liaise with our customers' contacts and discuss ongoing matters based on an action list. Thanks to regular work meetings, you are never alone and have all the space to develop yourself. You independently address customer needs and complaints with our production team and are responsible for ensuring their proper resolution.

The Customer service representative we are looking for is responsible for

• Customer satisfaction of our customers at the operational level.

• Compiling dashboards, analyses, and reports.

• Understanding customer needs and translating them into achievable and business-oriented solutions.

• Independently and solution-oriented addressing customer requests, complaints, or inquiries.

As a customer service representative at Nedlin Healthcare, you have a strong sense of sales and customer service.
Furthermore, you bring the following:

• Bachelor's degree level of education and thinking.

• Strong communication skills and the ability to build good relationships with our customers.

• Strong in making connections, looking ahead, and anticipating.

• Solution-oriented, structured, and systematic.
  
  

As a customer service representative, you have a job where you can make a difference in our customer service. There are plenty of opportunities for career advancement to boost your career. And furthermore, you'll receive:

• A gross monthly salary between €2.415 and €3.021 depending on your knowledge and experience.

• A dynamic work environment with plenty of opportunities for further development.

• 25 vacation days (based on full-time employment).

• 8.33% holiday pay and a fixed year-end bonus of 5.33% (in accordance with the Collective Labour Agreement for Textile Care).

• Good pension scheme from the industry pension fund MITT.

• Family-like and positive atmosphere: celebrating holidays together, a Christmas package, an annual family day, and outings with our staff association.
  
  

Nedlin Healthcare

At Nedlin Healthcare, we wash and rent clothing, duvets, and towels for (academic) hospitals, nursing and care homes, mental health care institutions, and the disability care sector in the Netherlands and Belgium. Our Healthcare laundry is our newest laundry facility, which has been open since January 2023. It is the most sustainable laundry in Europe.

Do you have the ambition to do better for customers, employees, and the environment every day? Get new opportunities. New insights. New energy. Become part of our Nedlin family as a customer service representative. Do you want to apply or do you have any questions? Feel free to call or message our recruiter at tel. +31 (0)6 14 88 60 22. Or email us at hrm@nedlin.com.